Shipping Policy

 

Thank you for choosing JutaFactory. We are committed to providing a reliable and transparent shipping service for our valued business partners across Bangladesh.

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Order Processing Time

 

Once your order is placed and payment is confirmed, our team will begin processing it immediately. Please allow 1-3 business days for your order to be prepared for shipment. During this time, we will verify stock availability and perform a final quality check on your items before packaging.

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Shipping Methods and Carriers

 

We partner with trusted and efficient logistics providers to ensure that your orders are delivered securely and on time. The specific carrier will be chosen based on the size of your order and your delivery location to ensure the best possible service.

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Delivery Time

 

Delivery times are estimated from the moment your order is shipped, not from the time of order placement.

• Standard Delivery: Delivery across Bangladesh typically takes 3-7 business days.

Please note that these are estimated delivery times. Factors such as unforeseen logistical issues, public holidays, or weather conditions may cause delays. We will keep you informed in the event of any significant delay.

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Shipping Costs

 

Shipping costs are calculated based on the total weight and volume of your order, as well as your delivery location within Bangladesh. The exact shipping cost will be displayed at checkout before you finalize your payment.

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Order Tracking

 

Once your order has been shipped, you will receive a shipping confirmation email or a notification containing a tracking number. You can use this number to track the status and location of your shipment through our carrier’s website.

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Important Considerations

 

• Delivery Acceptance: Please ensure that a representative from your business is available at the delivery address to receive and inspect the order upon arrival.

• Address Accuracy: It is the responsibility of the customer to provide a correct and complete delivery address. JutaFactory is not responsible for delays or non-delivery due to incorrect address information.

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Questions about Your Shipment?

 

If you have any questions or concerns about your order’s shipping status, please do not hesitate to contact our support team at 01914239713 or email us at purnoallbrands@jutafactory.com.